The Medical Energy Rebate helps people who hold eligible concession cards to pay their electricity bill if either they or someone living with them has an inability to self-regulate body temperature when exposed to extremes of environmental temperatures (hot or cold).
There are two different types of energy customer, retail and on supply.
Retail customers (Apply here)
You are a retail customer if you get your bill directly from an energy retailer such as AGL, EnergyAustralia or Origin.
On Supply customers (Apply here)
You are an on supply customer if you get your energy bill or invoice from a strata manager or community/village operator.